Information Technology Service Management

Information Technology Service Management - ITSM

Sejel address the implementation of best of breed IT Service Management (ITSM) technologies using industry specific best practices. Sejel focuses on the main three pillars Performance Analysis, Delivery Automation and Experience Management. Our Methodology in the implementation of these tools follows a proven approach that includes planning, analysis, configuration, and deployment, in addition to port production period of support and knowledge transfer.

ITSM Service’s Portfolio:

Advisory for IT Operations Management
Implementation of IT Operations Management Services
Manage Service Operation Managements
Performance Analysis (Infrastructure, Application, Algorithmic, Network)
Delivery Automation Services
Experience Management Services (Configuration, Incident, Change, SLA)

Technology Expertise

ITOM Monitoring and Automation Tools: - HP service manager
Ticketing / Helpdesk Systems: - HP service desk
Configuration Management / Asset Management

Sejel Key Differentiators

Improve the overall level of quality and efficiency of IT services.
Reduce labor costs and improve process execution reliability, repeatability and efficiency.
Improve business performance and customer experience quality by minimizing the time and effort required to predict, isolate, and resolve problems across the IT infrastructure.
Measure and report on the key KPIs for availability, performance, and capacity.
Provide actionable insights to business stakeholders in support of their goals.
Accelerators to modernize IT Service Management
Allows running IT like a Business with complete portfolio and financial visibility.
Elimination of service outages