Our team of IT consultants/Experts will work closely with you to map out a tailored digital strategy that aligns with your business goals and objectives. We analyze your existing systems, identify gaps, and recommend innovative solutions that can boost your organization forward.

We believe that customers must be provided with timely, relevant, and satisfying technical support. With such support, they will use the services and products we provide with ease, seamlessly, and in a way that satisfies their business needs. We do this with the goal of ensuring that customers get the most out of the 

products and services that we provide. We have a team that is available around the clock to answer all queries and concerns that may arise with our customers’ systems. Sejel provides customer support experience through its integrated systems, people, and processes. Backed by our technical expertise, skilled professionals, and customer satisfaction-oriented responses, we ensure that customer inquiries and concerns are handled effectively. We aim to provide assistance to ensure that our customers get cost effective and correct use of our services and products. The assistance according to our customers range from planning, installation, troubleshooting, training, upgrading, and maintenance, among other activities, that ensure the smooth running of systems.

Customers can reach us any time of day through a number of platforms, and our support team is ready to solve their problems. For those that can be handled remotely, our team will take the customer through a step-by-step process, explaining to them what they are supposed to do to resolve the issues. For those that require our presence, we always make sure we respond as soon as possible. We strive to provide same day assistance and, if not possible due to distance or other challenges, we make sure that the issues are handled within the shortest time possible. Our aim is to solve all technical problems including issues such as login or installation challenges before they can have a negative impact on the user experience.

1- Functions performed by our customer technical support:

• An around-the-clock support center where customers can get assistance with normal clarifications and general inquiries. We have a knowledgeable team that is always ready to receive customer queries and provide relevant assistance. Issues not handled by this section are normally forwarded to technical personnel or teams that are in a position to address customer concerns.
• Troubleshooting and incident management for the end users.
• Technical help desks of which there are two levels. Level 1 handles login questions, monitors issues, and handles complaints. Level 2 deals with deeper analysis and resolves more complex technical issues.
• Our Channeling Issues sector where deep technical issues are handled is equivalent to Level 3 and 4 help desks.
• B2B and B2C technical support where technical assistance for both business and end consumer is provided.
• Service monitoring which is an around-the-clock service monitoring section dealing with all systems and applications, as well as integrated services, mobile applications, and portals.
• Field support involves a team that is available on the ground. They provide assistance with day-to-day operational issues.
• SLA-based support which involves delivering contracted services to meet client-defined SLA.
  
  

2- What makes our customer technical support unique:

• We have a dedicated team that is always willing to go the extra mile to ensure that customer systems are working as required.
• We offer an around-the-clock multilingual and multichannel support team from our center in Jeddah KSA.
• We have a state of the art contact center, equipped with intelligent systems and tools.
• We are equipped with diverse customer service capabilities.
• We employ staff that are highly trained in handling customer issues.
• We promise a caring and listening team that takes customer concerns seriously.

Your privacy and the security of your confidential data is maintained at all times.

Leveraging our expertise in emerging technologies, we help you implement cutting-edge solutions that drive digital transformation. Whether you're looking to migrate to the cloud, disaster recovery sites, application, and mobile developments, IoT and big data services, or integrate new software applications, our experienced technicians ensure a seamless implementation process from start to finish.

Focus on your core business activities while we take care of your IT operations. With our managed IT services, we proactively monitor your systems, provide 24/7 support, and ensure that your digital infrastructure is secure and up to date. Our dedicated team of professionals is always ready to address any IT issues that may arise, minimizing downtime and maximizing productivity.

Unlock the power of your data with our data analytics and business intelligence services. We help you collect, analyze, and interpret your data to gain valuable insights that can drive informed decision-making. Whether it's creating executive dashboards, implementing predictive analytics, or developing data-driven strategies, we assist you in connecting the full potential of your data assets.

Protecting your digital assets and maintaining the privacy of your customers is our top priority. Our cybersecurity experts employ the latest technologies and industry best practices to safeguard your systems from cyber threats. From network security assessments to implementing robust security protocols, we provide end-to-end cybersecurity solutions that give you peace of mind.